Manufacturing guy-at-large.

Hugh Fiennes

Added on by Spencer Wright.

Electric Imp CEO Hugo Fiennes, paraphrased:

Root cause every. Single. Problem. 

When you ship 200 units and you get two back, it's just two units. But when you ship 200,000, that's 2000 back, and when you ship 200 million... you do the math.

Failures scale. You *need* to understand them.