Manufacturing guy-at-large.

Laura Klein

Added on by Spencer Wright.

From a 2009 blog post titled "6 Reasons Users hate Your New Feature."

The truth is that users will often ask you for a solution when it would really be more helpful to tell you that they have a problem...users aren’t great predictors of which brand new features will be big hits. Sometimes users will tell you that they want a toaster in their car, when what they really mean is that they don’t have time to make breakfast in the morning.